Kulula.com under fire for no-refund policy after Comair suspension

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Kulula.com came under fire when it emerged that passengers affected by Comair’s suspension would not receive refunds. Instead of a refund, passengers will be issued credit to rebook tickets, valid for six months.

British Airways ticket holders are given the option of either rebooking their flights or requesting a refund.

READ: Aviation Authority lifts suspension on Comair

Dissatisfied passengers took to social media asking why British Airways would provide refunds, but kulula.com would not.

When asked to comment, a Comair spokesperson only said that ‘Comair operates the British Airways brand under a franchise agreement. Hence British Airways’ Booking With Confidence policy applies. Kulula.com is a separate brand’.

Picture: Getaway gallery


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